Frequently Asked Questions
Caring Clothing welcomes any questions so please feel free to contact us and we will add these to the Frequently Asked Questions (FAQ) outlined below.
Who our products can assist?
At Caring Clothing we've spent years developing our range of care and support products that are helpful for a range of medical conditions and disabilities. Please read on here.
When will my order arrive? How do I check where it is in transit?
Orders are dispatched within 3 business days. Once your order has shipped, you will receive a confirmation email with your tracking information. If you have any questions about your delivery, please email us at info@caringclothing.com.au and we'll be happy to help.
How do I know what size I am?
A sizing chart is provided with each item. We recommend checking sizes prior to purchasing as some brands differ from each other — some adaptive clothing brands are very generous in sizing. If you are unsure or have further questions please don't hesitate to contact us at info@caringclothing.com.au and we can help you find the right item for your needs.
Can the clothing endure the nursing home laundry?
Please check each item for care instructions. Many of our products have been tested and can endure the hot temperatures of nursing home laundry facilities. Each item comes with specific washing instructions. If you'd like confirmation of a particular garment please don't hesitate to contact us at info@caringclothing.com.au
How is the clothing easier to put on?
Each clothing item has been specifically designed to be easier to put on, yet fashionable and functional. We have included images with each garment and some videos are available to give you a better understanding of how the adaption works. You are welcome to contact us at info@caringclothing.com.au
What if I need help choosing which garment will be most suitable?
Our team is more than happy to assist you to find the most suitable garment for you, your client or family member. Please email us at info@caringclothing.com.au to discuss your requirements.
Do you send your products overseas?
Yes, we are happy to post orders overseas. Your shipping costs will be relevant to the destination country and will be calculated accordingly at checkout. Please contact us for more information.
What if I don't like the item style or colour after a purchase? What is your return policy?
Please read our Returns Policy carefully. To initiate a return, email us at info@caringclothing.com.au with your order number and reason for return.
Do you require Language and Interpreting Services?
About TIS National (Translating and Interpreting Service)
TIS National provides the following interpreting services:
- Immediate phone interpreting
- Pre-booked phone interpreting
- On-site interpreting
Interpreting Services allow the transfer of communications from a person's preferred spoken language into English. TIS National contracts more than 3,000 certified interpreters across Australia, in more than 160 different languages.
You can call TIS National direct on 131 450 to request an interpreter.
NDIS participants and carers are not charged for language interpreting services.
More information:
NDIS: 1800 800 110
TIS National: 131 450
For people with hearing or speech loss:
TTY: 1800 555 677 | Speak and Listen: 1800 555 727 | Internet relay: National Relay Service