Frequently Asked Questions
Caring Clothing welcomes any questions so please feel free to contact us and we will add these to the Frequently Asked Questions (FAQ) outlined below.
Who our products can assist?
At Caring Clothing we've spent years developing our range of care and support products that are helpful for a range of medical conditions and disabilities. Please read on here.
How do I claim my Senior's Discount?
To receive your 10% discount on items you are purchasing for yourself:
1. Place your order online
2. Tick Senior's Card holder at the shopping cart review and add your Senior's Card number in the comments box if you have it handy
3. At the very final checkout page type SENIORS in the discount section and press apply
4. Your 10% OFF discount will be applied to your order
When will my order arrive, how do I check where it is in transit?
You can subscribe to real time order updates via Messenger. How to do this - on our website open the Messenger customer service chat widget in the bottom right hand corner. Follow the prompts to enter your order number. The latest tracking information will be delivered to you via Facebook Messenger.
How it works - our Messenger customer service system connects into shipping carrier information worldwide and will deliver updates of where your order is in transit and its expected arrival to you by Messenger.
How do I know what size I am?
A Sizing Chart is represented with each item. We recommend checking the sizes prior to purchasing as some brand differ from each other. Some adaptive clothing brands are very generous in sizes.
Can the clothing endure the Nursing Home laundry?
Please each item for the care instructions. Many of our products have been tested and can endure the hot temperatures of the nursing home laundry facilities. Each item comes with specific washing instructions. If you'd like confirmation of a particular garment please don't hesitate to contact us on firstname.lastname@example.org or 1300 365 504
How is the clothing easier to put on?
Each clothing item has been specifically designed to be easier to put on, yet fashionable and functional. We have included images with each garment and some videos are available to give you a better understanding of how the adaption works.
What if I need help choosing which garment will most suitable for the needs?
Caring Clothing's friendly staff are more than happy to assist you to find the most suitable garment for you, your client or family member. Please call us anytime to discuss your requirements on email@example.com or 1300 365 504.
Do you send your products overseas?
Yes we are more than happy to post orders overseas, your shipping costs will be relevant to the destination country and will be calculated accordingly. We can also provide you with a quote prior to processing your order. Please contact us for more information.
What if I don’t like the item style or colour after a purchase. What is your return policy?
Please read our returns policy carefully which can be found HERE.
Do you require Language and Interpreting Services?
About TIS (Translating and Interpreting Service (TIS National)
TIS National provides the following interpreting services:
- immediate phone interpreting
- pre-booked phone interpreting
- on-site interpreting
Interpreting Services allow the transfer of communications from a person’s preferred spoken language into English. Interpreting Services are delivered by TIS National, on behalf of Caring Clothing and NDIS
TIS National contract more than 3,000 certified interpreters across Australia, in more than 160 different languages.
How to call Caring Clothing?
You can call TIS National direct on 131 450 to ask to speak to the Caring Clothing.
Understanding the NDIS and Caring Clothing products
NDIS participants and carers are not charged for language interpreting services.
The interpreters’ role is to interpret spoken words only. This means they are unable to give you advice about the NDIS and Caring Clothing products.
NDIS Planners, Early Childhood Early Intervention Services and Local Area Coordination Services can help you to get an interpreter.
Your NDIS Planner, Early Childhood Early Intervention Services, Local Area Coordination Services or Support Coordinator will book a certified interpreter for you.
You can bring a family member or friend who speaks English to your meeting, but the NDIS will also give you an interpreter.
Where possible, on-site interpreters will be booked to join your NDIS face-to-face meetings, while over the phone interpreter services will be used for short, simple communications.
The NDIS can provide a participant plan in your or your carers preferred language.
Using your NDIS Plan
Caring Clothing is responsible for offering you interpreter services to help you use the supports you have funded in your plan.
Your NDIS Provider or Support Coordinator will book a face-to-face or over the phone language support interpreter.
Language interpreting supports are not part of your NDIS plan.
You can ask Caring Clothing to help book a specific interpreter every time you meet with them, for example, if you want the same interpreter or prefer a specific gender.
Registered NDIS Providers, including Support Coordinators, can register with TIS National to allow NDIS participants and their carers access to NDIS funded interpreters.
NDIS: 1800 800 110
Caring Clothing: 1300 365 504
For people who need help with English:
TIS National: 131 450
For people with hearing or speech loss:
TTY: 1800 555 677
Speak and Listen: 1800 555 727
Internet relay: National Relay Service