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Returns Policy

Caring Clothing is committed to providing quality products to our customers. If you are not completely happy with your purchase, please read our Returns Policy carefully to ensure you are eligible to return your purchase and receive a store credit. Our Returns Policy is designed to assist you and provide you a pleasurable shopping experience. It has been developed in accordance to your rights and remedies you have as a consumer under the Australian Consumer Law (ACL).

Items must be returned within 30 days of successful delivery for an exchange or store credit. Please note we only offer refunds if an item is assessed and deemed as faulty. The cost of return shipping is at the customers expense, we do not refund or add credit for cost of return postage, unless the items has been deemed faulty (please refer to Faulty Items).

Change of Mind Returns

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or credit note if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it

  • is unsafe

  • is significantly different from the sample or description

  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

If the problems is not major, we will repair the item within 10 business days. If it is not repaired in a reasonable time you can choose a refund or replacement.

"Change of mind" includes purchases you have made in error e.g. accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts.

Caring Clothing accept a change of mind exchange provided it meets the following guidelines:

  • Return within 30 days

  • Return with proof of purchase

  • Item must be unworn, unwashed, unused with all original tags/labels attached

  • Items must not be labelled (specific to nursing homes)

  • Returns must be made within the country of purchase

  • Purchases must be returned to a store of where it was purchased.

  • Item is not listed as an excluded item as outlined below

Excluded items (for a change of mind return):

  • Underwear

  • Sale/Clearance

Returns Process (In-Store)

  • Refer to Faulty Items or Change of mind Policy’s

  • Take your item(s) to Caring Clothing Store or the store you purchased it from

  • Provide the team member in store your faulty or unwanted item with your proof of purchase.

  • Once your returns policy has been met, we'll offer an exchange, store credit or refund as per Faulty Items policy.

Returns Process (Online)

  • 1. Refer to Faulty Items or Change of mind Policy’s

  • 2. Complete Returns Form and post to Caring Clothing Processing Time of a return will take 4 business days of them being received. You will receive an email with the details and outcome of your processed return.

Store Credit

Change of mind items will be issued as a store credit, unless you have requested an exchange or have been approved for a refund due to a faulty garment.

  • A store credit is valid for six months from the date of issue and can only be used in one transaction

  • A store credit does not cover shipping costs You will be required to complete the Returns Form.

Exchange

Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference, or receive a Store Credit. 

  • If you would like to make an exchange, please complete the Returns Form with the details of your requested exchange.

  • Due to the popularity of our range, we cannot guarantee that we will have the requested size in stock to exchange. We cannot hold items for exchanges.

  • Any requested items that we do not have in stock will automatically be issued as a store credit to use at your leisure.

  • We highly recommend keeping a tracking number of the parcel that you send back to Caring Clothing. If a parcel does not make it back to Caring Clothing safely we are not liable to replace/credit your item.

Faulty Item

Caring Clothing have strict quality control procedures in place. Please contact Caring Clothing Customer Service via email info@caringclothing.com.au or phone 1300 365 504 within 24 hours of receiving your product if you believe it to have a manufacturing fault. We will treat this at the highest of priority. Please ensure you do not throw out any of the packaging information as this will be required to move forward.

If something is faulty, incorrectly described or different from the description on the website or sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase. You will be required to complete the Returns Form.

Refunds

Refunds will only be provided if an item is assessed and deemed to be faulty and non-replaceable or fixable. Please contact Caring Clothing customer service via email info@caringclothing.com.au or phone 1300 365 504 to be approved for a refund for damaged or faulty products. If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method so if you paid cash we can offer a cash refund. If you paid using a card, please provide the same card as we will refund back to your card.  You will be required to complete the Returns Form.

Sale Items

  • We do not accept returns on sale items for change of mind, so please choose carefully.

  • If you require the same item in a different size, please contact Caring Clothing customer service via email: info@caringclothing.com.au or phone 1300 365 504 with your Invoice number and we will do our best to accommodate you.

  • Items purchased during flash sale periods are included under this sale policy so please ensure you choose your item(s) carefully.

Discount Codes

  • Only one discount/credit code can be used per order including Seniors Discount.

  • If you have an existing discount code during a sale period, unfortunately only one can be honoured - so it is up to you to decide which ones to use. E.g. if it is on sale we can not offer further seniors card discounts.

  • If you forget to use the code in your order, we are unable to refund/credit the difference to amend this

  • Discount codes cannot be honoured outside their given timeframe